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FAQ's

What are your shipping Prices?

Currently we are offering FREE standard shipping on ALL orders over $35. 

Is your website Safe?

Yes! Your privacy is important to us, We use secure checkout methods, and offer paypal, google pay and other payment methods for your assurance. All of our Items are shipped from the US. Contact us anytime using the chat box on the lower right side of your screen if you have any questions! 

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 24-48 hours processing  time for your order to ship.  Average delivery times are  3-7  Business days.

  For Customized or personalized items, please allow an additional 2 days processing time.

Tracking numbers are usually sent within 24-48 hours after placing your order. If you don't have a tracking number after 4-5 business days please email us at Customerservice@herbeautysuite.com


I am not in love with my order, can it be returned? What if there is an issue?
We offer a 100 % money back guarantee. We give you 30 days to send it back to us for a full refund. We will provide the label for the first return, at no cost to you. Once we have received the product we will refund the full amount of your original purchase. Please Contact us at customerservice@herbeautysuite.com 
Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund. 

Customized or personalized items are non refundable. 

Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please contact us via the chat box on our website, or email us at customerservice@herbeautysuite.com


I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at customerservice@herbeautysuite.com. If the given address is wrong we can change the address to the correct one within 24-48 hours. 


I have a question that wasn't answered, can you please help?

Absolutely! We are here to help. We will be happy to assist you in any way we can. Email us at customerservice@herbeautysuite.com. You will receive a response as soon as possible. You can also contact us via the chat box on the bottom right side of your screen for a faster response.